Quality

We work towards consistent improvement across the whole business, site, division or subsidiary.

In order to ensure implementation throughout the organisation, inclusive of each and every site, division or subsidiary, Bitrez will strive for operating excellence at each location. We define operating excellence as:

  • continuous improvement in the eyes of each customer
  • cycle time reduction and process optimisation
  • waste reduction [preferable elimination]
  • employee training and involvement through dedication to total quality management

We ensure that senior management support and are involved in achieving recognised standards of excellence including ISO certification and preferred supplier status. Our research and development teams operate within the rigorous controls defined in our ISO 9001 quality standard for design, development & manufacture of synthetic resins.

We operate active supplier programs to build upon relationships with suppliers who can deliver products and services that meet our standards. Investing in training of our employees provides an environment that promotes and encourages problem solving through the use of focused, cross-functional teams.

This enables us to function as a unified organisation with open communication. To ensure total satisfaction we employ benchmarking techniques to determine performance in support of continuous improvement.

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